I have a bit of a mystery going on right now and it has me very much frazzled.
This morning when I was checking my e-mail with my morning coffee, something I do every day, I noticed two e-mails thanking me for my recent Walmart purchases. The only problem is I DIDN’T order anything from Walmart!
I thought it might be a scam. I didn’t click on any links in the e-mail. Instead I went to Walmart.com and logged into my account. Sure enough there were TWO charges made yesterday for XBox Live 12-month subscriptions at a tune of $49.96. They were paid for with one of my American Express gift cards.
I looked up the card on the American Express website and sure enough there were the charges. There was also a charge from Dominos. I DID order from Dominos, but there was a problem with the order. Something I ordered they didn’t have. The Dominos employee called me and I requested a refund and he asked for the card number that was used to issue a refund. I rarely ever give card numbers over the phone. You never know who could be listening.
It just seems odd that I verbally gave the card number to the employee and then a few weeks later these charges appear. You can’t help but feel that the Dominos employee, or someone in the store, took the card number and placed the order. It’s only human nature to think that way. That is why I want to gather up all the information I can.
I mentioned this on my blog’s Facebook page. One reader said the same thing happened to her (also with XBox Live memberships) on her Citibank card. Apparently Citibank owns AMEX (or vice versa – or they are partnered some how). Humm… My card was is an AMEX gift card, not Citibank. But that is interesting that she had the same Xbox Live charges.
Then I heard from another reader who said the same Xbox Live charges showed up on her card/account from Walmart as well. She said never shop online at Walmart. The sad thing is that I shop online at Walmart a lot.
THANKFULLY it was on a gift card (which has since been suspended – although there was only $9.00+ left on the card). But the sad thing is I’m out almost $100! That was money that was earmarked for school supplies.
To make matters worst the membership codes were e-maild to ME! What the heck am I going to do with these things when I never ordered them or even want them.
I’m curious to know if you have been a victim of this XBox Live Membership thing? If so, where was the membership purchased from? Walmart? Elsewhere?
Is the Dominos employee (or one of them) to blame? Is it a Walmart issue? Does it have to do with American Express? Ugh!!!!
If you have any information or know of anything please comment or let me know or feel free to e-mail me directly. I am sure I’ll never get my money back, but hopefully I can find out more to forewarn others so that they are not victims of this fraud either.
** UPDATE ** This appears to be happening a lot. Check out the comments on a Facebook thread I started about this – http://www.facebook.com/SheScribes#!/SheScribes/posts/10150998415376673.
Also, if you every ordered online at Walmart.com and you have an account ALL of the cards you used are on the site. I just went to “My Account” and then “Payment Method Details”. I was shocked to find card information going all the way back to 2005!
If you’ve place online orders with Walmart.com please go to your account and DELETE the cards they have on file. Hopefully this will help prevent mysterious charges showing up on your card.
I really hope that this has nothing to do with Walmart. I shop online through them and I would hate to have to stop doing so in fear of having my account and card numbers compromised.